FAQs

Frequently Asked Questions

General Information:

  1.  How long before my wedding should i order my wedding stationery?
  2.  How many Invitations should I order?
  3.  Can I change the wording on the invitations?
  4.  Can I get a custom made design?
  5.  I want to change the colours of the design I’ve found?

Uploading Photo(s):

  1.  What kind of file format is required?
  2.  What kind of picture resolution is required?
  3.  Checking Picture Quality
  4.  Do I have to use a digital camera?
  5.  What kind of picture works best?
  6.  How do I insert fadas or other language letters?
  7.  Unable to Register

Acceptance of Order:

  1.  Check Carefully
  2.  What if I want to cancel or amend the order?
  3.  Can I edit the design of my card before ordering?
  4.  Is there a minimum order?
  5.  What is included with my order?
  6.  Can I order more cards?
  7.  What if I am not satisfied with my cards?

Billing and Payment Methods:

  1.  What payment methods are accepted?
  2.  When paying for my order how can I be sure my credit card details are safe and secure?
  3.  Who will be billing me for my order?

Delivery of order:

  1.  When can I expect delivery of my cards?
  2.  Is signature required?
  3.  Can I get delivery outside of Ireland?

 

 

General Information

1. How long before my wedding should I order my Wedding Stationery?

Our process takes about 2-5 working days from receiving your order to delivery of your Stationery. FYI: If you send your invitations out 6-8 weeks before your wedding, as is customary, you would need to order your stationery at least 3 months before your wedding.

2. How many Invitations should I order?

If you work out per household how many invitations you actually need it will give you a good idea of your invitation numbers. You may find that you have mostly couples and families that will only require one invitation per household. It is always a good idea to add approximately 10 to 15 extras invitations for last minute changes.

3. Can I change the wording on the invitations?

Yes of course you can have any wording you would like. We provide a variety of wording and font choices as inspiration for you.

4. Can I get a custom made design?

Yes, please choose our Create your own Blank template design for the product you wish and get creative, you can add images and text in various formats and colours.

5. I want to change the colours of the design I’ve found?

It’s not possible to change the background colour of a specific design. If you’ve found a design you like but want a different colour we recommend that you browse through our design selection and try to find a different design with more suiting colours or contact us on email or alternately call us on 071-9133409.

Uploading Photo(s)

6. What kind of file format is required?

Our website accepts photos uploaded in the following format: JPEG, GIF, BMP or PNG. You will be able to view if your file is in the correct format by viewing the file properties to see the name for example: wed.jpeg, wed.png, wed.gif etc

7. What kind of picture resolution is required?

A resolution of 200-300 dpi for the photo will result in a high quality card being produced. The average digital picture is approximately 500KB or above and this will result in a high quality printed card. To check the type and size of your file copy your picture to your PC desktop and right click on your image and click on “Properties” at the end of the list. Under the “General” tab you are able to view the type and size of your file.

8. Checking Picture Quality

If you have uploaded a high resolution picture you will be able to zoom into the uploaded picture and position it correctly within your artwork design.

NB: The higher the resolution of the image the greater the flexibility of the zoom feature.

9. Do I have to use a digital camera?

Ideally digital cameras produce the best quality pictures. Photographs taken with a mobile phone are often of too low dpi and size and therefore will not be of good enough quality to print. For best results please upload a photo taken using a digital camera which is set to a medium or high resolution.

10. What kind of picture works best?

For great photos it is important to have the right light. If you are taking photos outside the best time of day is to do this early in the morning in partial shade or early in the evening. If you are taking pictures inside try to use natural light. Window light is great and diffused lighting provides for a softer feel. Try to avoid taking pictures with the flash as this can often wash out colours. Also, try to avoid distracting backgrounds and colour. Neutral backgrounds or a neutral rug often provide great pictures.

11. How do I insert fadas or other language letters?

For Fadas please type directly in the Edit Element Text box in the personalise stage, please hold down CTRL & ALT button together and then press your desired Letter ( á,é,í,ó,ú). For other language please refer to your windows/ computer help or alternately google your desired word and copy and paste the text into the Edit Element Text box directly. Any problem contact us at [email protected].

12. Unable to Register

If you are experiencing problems registering you may be using an outdated web browser and need to upgrade to a newer version.

Acceptance of Order

13. Check Carefully

It is extremely important that you carefully examine your final product to make sure there are no mistakes. Check that spelling, punctuation, names, dates and times are correct. Stationery by Wedding Cards Direct accept no responsibility for typing errors. Once you complete your design please check them carefully for any errors or mistakes. Once you have proceed to payment and Wedding Cards Direct receive your order we will start production of your order.

14. What if I want to cancel or amend the order?

The website has an automated ordering process so once an order has been confirmed and payment processed we regret we are unable to amend or cancel the order or refund your money. Our personalised products are made to order and we are unable to cancel an order simply because you have changed your mind.

15. Can i edit the design of my card before ordering?

Yes, In your shopping cart you can view/edit the product by clicking Edit Product this will bring you back to personalise stage. We ask customers to carefully check all the details on the card and the quality of the photos uploaded (if relevant) and tick a check box confirming you are happy with your design and have read and accepted our Terms and Conditions before placing your order.

16. Is there a minimum order?

No, We can cater for all quantities, If you require something that is not stated on our website please call us or email your enquiry and will get back to you as soon as possible.

17. What is included with my order?

Every order comes with free 100gsm quality white envelopes and is delivered free of charge in Ireland (32 counties) . The price advertised is the price you pay, there are no hidden charges.

18. Can I order more cards?

Yes, this is easy to do. Simply click on the Customer Login button at the top of the website and enter your unique Username and Password which you created when you registered on the website.

or

If you require more of a previous print run please just email us your details and your order Number and we will see what we can organise for you.

19. What if I am not satisfied with my cards?

In the rare event you are unhappy with your cards please contact the office explaining why and we will endeavour to find a solution. Please refer to our returns policy for further information.

 

Billing and Payment Methods

 

20. What payment methods are accepted?

We accept MasterCard and Visa/ Visa debit and Credit card payments only.

21. When paying for my order how can I be sure my credit card details are safe and secure?

We use the worldwide renowned payment gateway system “Paypal” to process our payments. All customer transactions are processed through their highly secure system and encrypted. When you are on a page which asks you to enter your credit card details always look in the toolbar at the URL to check it reads https:// and then you know the page is secure.

22. Who will be billing me for my order?

Weddingcardsdirect.ie is owned and operated by Orbicon Print.

Orbicon Print Limited will be the name that appears as the debit name on your credit card statement.

Orbicon Print Ltd, Unit 8B Northwest Business Park, Collooney, Co. Sligo, Ireland.

Telephone: 071-9133409

 

Delivery of order

 

23. When can I expect delivery of my cards?

Cards are delivered using a courier service 3 working days from dispatch of order. On placement of a successful order a confirmation email will be sent and once your order has been dispatched you will receive a further update by email. Please check your spam folder encase these emails end up here.

 

24. Is signature required?

Yes, you must sign for your stationery, please let us know if you would prefer it to be delivered to your work address or elsewhere.

 

25. Can I get delivery outside of Ireland?

Yes, we deliver to locations outside Ireland, this can be arranged and costs will apply, Please choose from the drop down menu when adding your delivery details, if a country you wish isn’t stated please email for a quote.